A dentist diagnoses a crown, the patient nods, and the treatment plan is presented at the desk while the patient is putting a coat on. Unscheduled treatment then sits in the practice management system as a row nobody owns, because the treatment coordinator is on hold with a payor. If you own a dental group, that is a desk in your own business.
What the work is
An agent that works the unscheduled treatment list in order of clinical urgency flagged by the dentist, sends the patient a plain restatement of what was diagnosed, their remaining annual maximum and estimated patient portion, and the finance options the group already offers. It books from the doctor’s column and hands anything hesitant to the treatment coordinator. In the Cabinet, ArkOne’s reference design for an executive agent, this is the Marketing seat: one of ten specialists the room can consult, each a name, a model and a set of instructions rather than a department.
The part of the design carrying the weight here is the order paper, and the setting that governs it is stated once on the Register.
What it does not do
Sequencing a patient’s treatment, including which tooth is treated first when the patient can only afford one visit, stays with the treating dentist. That is not a limitation of the software. It is the line the reference design draws on purpose, and a vendor who offers to move it is selling you something else.
What changes
Diagnosed work stops sitting in the system as a row nobody owns, and the treatment coordinator spends her day talking to patients rather than reconstructing what was said in the chair.
Take unscheduled treatment, treatment plan presentation, annual maximum into the demonstration and use them without explaining them. A vendor whose agent handles this work already knows those words; one who asks what they mean is showing you a system built for a different trade.
Next in this edition: Getting the benefit breakdown before the patient sits down.
By evening
Drag the day. This work is owned by the Marketing seat, and one hour of it is not the machine's to decide.
Assembly · the Seats
The Seat that owns this work gathers what it needs and drafts. This is the part a demonstration shows you, and it is the part that cannot break anything.
What you have at five: Diagnosed work stops sitting in the system as a row nobody owns, and the treatment coordinator spends her day talking to patients rather than
The hours are a shape, not a schedule. What is fixed is the order: nothing reaches a system you run before the Door, and nothing continues past the wait without a person.