The patients who leave delighted are asked for nothing, and the one who left annoyed writes it up publicly that evening. Review requests, where they happen at all, depend on whichever team member remembers to ask at the desk. If you own a dental group, that is a desk in your own business.
What the work is
An agent that asks every patient a short question after their visit, invites the satisfied ones to review the location publicly, and sends anything negative to the clinic manager immediately with the visit and the provider named. It never asks a patient to change or remove what they wrote. In the Cabinet, ArkOne’s reference design for an executive agent, this is the Marketing seat: one of ten specialists the room can consult, each a name, a model and a set of instructions rather than a department.
The part of the design carrying the weight here is the door, and the setting that governs it is stated once on the Register.
What it does not do
The reply to an unhappy patient is written by the clinic manager, because a complaint about care is answered by the person who can do something about it. That is not a limitation of the software. It is the line the reference design draws on purpose, and a vendor who offers to move it is selling you something else.
What changes
The practice hears the unhappy patient before the internet does, and asking for a review stops depending on who is at the desk.
Take post-visit survey, clinic manager, provider column into the demonstration and use them without explaining them. A vendor whose agent handles this work already knows those words; one who asks what they mean is showing you a system built for a different trade.
Next in this edition: Knowing the crown is back before the patient is in the chair.
By evening
Drag the day. This work is owned by the Marketing seat, and one hour of it is not the machine's to decide.
Assembly · the Seats
The Seat that owns this work gathers what it needs and drafts. This is the part a demonstration shows you, and it is the part that cannot break anything.
What you have at five: The practice hears the unhappy patient before the internet does, and asking for a review stops depending on who is at the desk
The hours are a shape, not a schedule. What is fixed is the order: nothing reaches a system you run before the Door, and nothing continues past the wait without a person.