A patient finishes a cleaning, gets put on a six-month recall interval, and then nothing happens, because the person who would ring them is standing at the front desk taking a walk-in. The hygiene column at each location empties a fortnight at a time and nobody notices until the schedule for next week is already thin. If you own a dental group, that is a desk in your own business.
What the work is
An agent that reads the recall list per location, opens a text conversation with each patient whose interval has passed, answers the ordinary questions about timing and cost bands, and offers the open hygiene slots it can see. Bookings land back in the schedule; anything unusual goes to the office manager. In the Cabinet, ArkOne’s reference design for an executive agent, this is the Marketing seat: one of ten specialists the room can consult, each a name, a model and a set of instructions rather than a department.
The part of the design carrying the weight here is the door, and the setting that governs it is stated once on the Register.
What it does not do
Whether a patient who has told the practice to stop contacting them is ever messaged again is decided by the office manager, not by a rule about interval length. That is not a limitation of the software. It is the line the reference design draws on purpose, and a vendor who offers to move it is selling you something else.
What changes
The hygiene column stops leaking appointments nobody chased, and the front desk stops choosing between the patient standing in front of them and the one on the recall list.
Take recall interval, hygiene column, hygiene re-care into the demonstration and use them without explaining them. A vendor whose agent handles this work already knows those words; one who asks what they mean is showing you a system built for a different trade.
Next in this edition: Following up the treatment a patient agreed to and never booked.
By evening
Drag the day. This work is owned by the Marketing seat, and one hour of it is not the machine's to decide.
Assembly · the Seats
The Seat that owns this work gathers what it needs and drafts. This is the part a demonstration shows you, and it is the part that cannot break anything.
What you have at five: The hygiene column stops leaking appointments nobody chased, and the front desk stops choosing between the patient standing in front of them and the
The hours are a shape, not a schedule. What is fixed is the order: nothing reaches a system you run before the Door, and nothing continues past the wait without a person.