Journeys

The night before the vendor call, before you sign, the first ninety days.

12 pages, in reading order.

JourneyThe night before the vendor callA demonstration shows you what an AI agent did once; twelve questions show you what it is forbidden to do every time.10 minute read
JourneyBefore you signPrice and uptime are not the terms that decide this; what may leave without a person, what waits, and what is written down are.10 minute read
JourneyWhy the pilot failedMost pilots end quietly, because the agent kept producing plausible work nobody could check, and trust drained with no incident to point at.11 minute read
JourneyFor the board: the four pagesA board needs no tour of the machine; it needs four answers in the order it asks, and one decision it can actually take.9 minute read
JourneyThe budget conversationYou are not there to negotiate the unit price; you are there to find out which multiplier in the bill has a ceiling.12 minute read
JourneyThe first ninety daysWho looks after it is answered with a name, and a name is not an answer, because the job is three jobs wanting three people.12 minute read
JourneyBefore your clinic dayThe day does not need you to understand the machinery; it needs you to say where the judgement in your own work actually sits.11 minute read
JourneyThe founder-CEO of a fifty-person firmThe specialised judgement is a small part of the week; the correspondence and assembly around it is most of it.12 minute read
JourneyThe owner of a private groupYou can decide this alone, and nobody else in the building will catch it if you decide it loosely.14 minute read
JourneyThe family office principalThe failure that matters is not a wrong answer to one family member; it is a right answer assembled from another's papers.12 minute read
JourneyThe CEO whose CTO says we can build thisYou cannot judge the engineering, and you can judge whether the whole job has been scoped rather than the interesting part of it.11 minute read
JourneyThe CEO who already bought the seatsThe renewal question is which of your work needs a person present, and which needs to happen whether anyone is present or not.14 minute read