Politique d'Annulation et de Remboursement
Dernière mise à jour le 24 mai 2024
At ArkOne.ai, we strive to provide our users with a seamless and satisfactory experience. However, we understand that there may be instances where you need to cancel your subscription or request a refund. This Cancellation and Refund Policy outlines the terms and conditions regarding cancellations and refunds for our services.
Cancellation Policy
1. Subscription Cancellation
1.1 Monthly Subscriptions
- You may cancel your monthly subscription at any time through your account settings on our Site.
- Cancellation will take effect at the end of the current billing cycle. You will retain access to the service until the end of that billing cycle, and no further charges will be applied.
1.2 Annual Subscriptions
- You may cancel your annual subscription at any time through your account settings on our Site.
- Cancellation will take effect at the end of the current billing cycle. You will retain access to the service until the end of the annual billing cycle, and no further charges will be applied.
2. Cancellation by Bit Brothers Tech Private Limited
We reserve the right to suspend or terminate your access to our services at any time, without notice, for conduct that we believe violates these Terms and Services or is harmful to other users of the service, us, or third parties.
Refund Policy
1. Refund Eligibility
Refunds are only available for annual subscriptions under the following conditions:
- If you cancel your annual subscription within 14 days of the initial purchase date, you are eligible for a full refund.
- Monthly subscriptions are non-refundable.
2. Refund Process
To request a refund, please contact our customer support team at hello@arkone.ai with the following information:
- Your account details
- The reason for the cancellation and refund request
We will review your request and notify you of the approval or rejection of your refund within 7 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
3. Non-Refundable Fees
Certain fees are non-refundable, including but not limited to:
- Fees for services that have already been rendered or accessed
- Promotional discounts or credits
4. Exceptional Circumstances
In exceptional circumstances, such as service disruptions caused by technical issues on our end, we may provide refunds or credits at our discretion.
Contact Information
If you have any questions or need assistance with cancellations or refunds, please contact us at:
Bit Brothers Tech Private Limited
Email: hello@arkone.ai
Address: A 502, Shivling, I C Colony, Holy Cross Road, Borivali, Mumbai Suburban, Maharashtra, 400103.
By using ArkOne.ai, you acknowledge that you have read, understood, and agree to the terms of this Cancellation and Refund Policy.