Patients who have not been seen for well over a year fall off the recall list entirely and are treated as gone. Many moved practice for a reason the group could fix, and some are simply overdue with unfinished treatment in the chart, but nobody writes because there is no list and no time. If you own a dental group, that is a desk in your own business.
What the work is
An agent that separates the long-dormant list by what the chart shows: unfinished treatment, an unused benefit, or simply time passed, then opens a conversation appropriate to each, offers the exam that starts the relationship again, and marks the ones who say they have moved on so the group stops writing to them. In the Cabinet, ArkOne’s reference design for an executive agent, this is the Marketing seat: one of ten specialists the room can consult, each a name, a model and a set of instructions rather than a department.
The part of the design carrying the weight here is the door, and the setting that governs it is stated once on the Register.
What it does not do
Which patients the group would rather not invite back, for reasons that are in nobody’s data, is the practice owner’s decision before any list is worked. That is not a limitation of the software. It is the line the reference design draws on purpose, and a vendor who offers to move it is selling you something else.
What changes
Patients written off as gone get one honest letter, and the ones who have genuinely moved on are recorded so nobody writes again.
Take dormant patient, reactivation, last visit date into the demonstration and use them without explaining them. A vendor whose agent handles this work already knows those words; one who asks what they mean is showing you a system built for a different trade.
Next in this edition: Nobody practising on an expired licence or a lapsed credential.
By evening
Drag the day. This work is owned by the Marketing seat, and one hour of it is not the machine's to decide.
Assembly · the Seats
The Seat that owns this work gathers what it needs and drafts. This is the part a demonstration shows you, and it is the part that cannot break anything.
What you have at five: Patients written off as gone get one honest letter, and the ones who have genuinely moved on are recorded so nobody writes again
The hours are a shape, not a schedule. What is fixed is the order: nothing reaches a system you run before the Door, and nothing continues past the wait without a person.